Nom Nomz US Shipping Update

General The Pub
1

Good Morning All,

Those of us in the U.S. who have shopped at Nom Nomz before may have received an email this morning from them, regarding a change in shipping policy to the U.S. I’m reluctant to post the entire contents, but if anyone has not received the email, Private Message me, and I’ll be happy to forward the data. Have a good day all!

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2

Good Afternoon All,

Our friend @whthek did the legwork for us and reached out to Rhiannon @ Nom Nomz to get their advice on posting the e-mail contents, and they encouraged posting the contents. Here’s what the e-mail recipients received:

"Important Shipping News for our US Customers

Hi everyone,

I am writing to inform you that at the request of one of our payment providers, we have removed the USA as a shipping destination. While we obviously do not want to do this, we have no other choice if we want to keep using this payment provider.

However, I have been testing out a work around, so that our US customers can still get their supplies. Please see the instructions below:

Part 1

  1. Add products to your basket as normal
  2. Once the checkout page has been reached, choose the option to pickup in store
  3. There will be an error stating you can’t pickup. Please click on change my location and type in our address - 2 Riada Avenue, Ballymoney and click on the autofill address
  4. Choose bank deposit as the payment method
  5. Type in your actual billing address as we will use this address for shipping. If you have a different shipping address, please leave a note on the order when checking out.
  6. Click on review order and then complete order.

Part 2

  1. Once we receive your order, we will edit the cost to reflect no tax and add the shipping cost.
  2. We will then send you the invoice to pay by email
  3. Once you have received the invoice, click on the pay now link to return to the checkout page
  4. Enter our address in the delivery section - 2 Riada Avenue, Ballymoney and use this phone number - 07595380017
  5. Choose Opayo by Elavon as the payment option
  6. Make sure the billing address is your actual billing address
  7. Click review order and then pay now
  8. You will now be able to pay by card
  9. We will process the order and ship to your billing address (or other shipping address if a note is left)

That’s it! I hope you find these instructions easy to use. This method will work for existing and new customers.

I know this isn’t an ideal way to purchase your items, but it’s the only way we can accommodate our US customers going forward.

We have a lot of US customers who are not subscribed to these emails, so if you could pass this info on to anyone who you might think would be interested, that would be great.

Thank you for your time, and if you have any questions please get in touch via the usual contact sources.

Best Regards

Richard Harkness (Director)

Nom Nomz"

Hope this helps All.

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